As part of the 2006-2009 Australian Apprenticeships Support Services Contracts, Australian Apprenticeships Centres are required to meet minimum benchmarks against a range of performance measures called Key Performance Indicators (KPIs). Four of these measures are publicly reported below as ‘met’ or ‘not met’ against a benchmark. Results are published at the end of each six-monthly monitoring round (R1, R2 etc).
Download the
2006-2009 Australian Apprenticeships Support Services Contracts R1 Performance
Report 
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| Australian Capital Territory | South Australia | ||
| Region: | ACT | Region: | South Australian Country |
| New South Wales | Region: | Adelaide | |
| Region: | Sydney | Tasmania | |
| Region: | Western New South Wales | Region: | Tasmania |
| Region: | Illawarra & South East New South Wales | Victoria | |
| Region: | Hunter and North Coast | Region: | Melbourne |
| Region: |
Riverina |
Region: | Gippsland |
| Northern Territory | Region: | Victorian Central Highlands | |
| Region: | NT | Region: | Geelong |
| Queensland | Western Australia | ||
| Region: | Brisbane | Region: | Northern Western Australia |
| Region: | Central Queensland | Region: | Southern Western Australia |
| Region: | South Queensland | Region: | Perth |
| Region: | Northern Queensland | Region: | Central & South Eastern Western Australia |
| Region: | Torres Strait Islands | ||
KPI 1.C – Percentage of claims processed within 10 working days. (Benchmark 90%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Mission Australia | Met | Not met | Not met | ||
| Caloola Skills Training & Job Placements | Not met | Not met | Met | ||
| Employment ACT | Met | Met | Met |
KPI 1.E – Accuracy in assessment of incentives and personal benefits eligibility. (Benchmark 90%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Mission Australia | Not met | Not met | Met | ||
| Caloola Skills Training & Job Placements | Met | Met | Met | ||
| Employment ACT | Met | Met | Met |
KPI 2 Satisfaction level – 2007 Survey of
Australian Apprentices’ Satisfaction with Australian Apprenticeships Centres.
(Benchmark 85%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Mission Australia | Met |
N/A |
N/A | ||
| Caloola Skills Training & Job Placements | Met |
N/A |
N/A | ||
| Employment ACT | Met |
N/A |
N/A |
KPI 2 Satisfaction level – 2007 Survey of Employers’ Satisfaction with Australian Apprenticeships Centres. (Benchmark 85%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Mission Australia | Met |
N/A |
N/A | ||
| Caloola Skills Training & Job Placements | Met |
N/A |
N/A | ||
| Employment ACT | Met |
N/A |
N/A |
KPI 1.C – Percentage of claims processed within 10 working days. (Benchmark 90%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met | Not met | Not met | ||
| The Building Workers Assistance Centre (BWAC) | Met | Met | Met | ||
| MAS National Apprenticeship Services | Not met | Not met | Not met | ||
| MEGT | Met | Not met | Met | ||
| AusNAC | Met | Met | Not met | ||
| Mission Australia | Met | Not met | Met |
KPI 1.E – Accuracy in assessment of incentives and personal benefits eligibility. (Benchmark 90%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met | Met | Met | ||
| The Building Workers Assistance Centre (BWAC) | Met | Met | Met | ||
| MAS National Apprenticeship Services | Met | Met | Met | ||
| MEGT | Met | Met | Met | ||
| AusNAC | Met | Met | Met | ||
| Mission Australia | Met | Met | Met |
KPI 2 Satisfaction level – 2007 Survey of
Australian Apprentices’ Satisfaction with Australian Apprenticeships Centres.
(Benchmark 85%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met |
N/A |
N/A |
||
| The Building Workers Assistance Centre (BWAC) | Met |
N/A |
N/A |
||
| MAS National Apprenticeship Services | Met |
N/A |
N/A |
||
| MEGT | Met |
N/A |
N/A |
||
| AusNAC | Met |
N/A |
N/A |
||
| Mission Australia | Met |
N/A |
N/A |
KPI 2 Satisfaction level – 2007 Survey of Employers’ Satisfaction with Australian Apprenticeships Centres. (Benchmark 85%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met |
N/A |
N/A |
||
| The Building Workers Assistance Centre (BWAC) | Met |
N/A |
N/A |
||
| MAS National Apprenticeship Services | Not met |
N/A |
N/A |
||
| MEGT | Met |
N/A |
N/A |
||
| AusNAC | Met |
N/A |
N/A |
||
| Mission Australia | Not met |
N/A |
N/A |
KPI 1.C – Percentage of claims processed within 10 working days. (Benchmark 90%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Not met | Not met | Met | ||
| MAS National Apprenticeship Services | Not met | Not met | Not met | ||
| Central West Community College (CWCC) | Not met | Met | Met | ||
| Mission Australia | Not met | Not met | Not met |
KPI 1.E – Accuracy in assessment of incentives and personal benefits eligibility. (Benchmark 90%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met | Met | Met | ||
| MAS National Apprenticeship Services | Met | Met | Met | ||
| Central West Community College (CWCC) | Met | Met | Met | ||
| Mission Australia | Met | Met | Met |
KPI 2 Satisfaction level – 2007 Survey of
Australian Apprentices’ Satisfaction with Australian Apprenticeships Centres.
(Benchmark 85%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met |
N/A |
N/A |
||
| MAS National Apprenticeship Services | Met |
N/A |
N/A |
||
| Central West Community College (CWCC) | Met |
N/A |
N/A |
||
| Mission Australia | Met |
N/A |
N/A |
KPI 2 Satisfaction level – 2007 Survey of Employers’ Satisfaction with Australian Apprenticeships Centres. (Benchmark 85%)
| AAC | R1 | R2 | R3 | R4 | R5 |
| Australian Business Limited Apprenticeships Centre (ABL) | Met |
N/A |
N/A |
||
| MAS National Apprenticeship Services | Not met |
N/A |
N/A |