The National Training Complaints Hotline streamlines and simplifies the reporting of complaints for VET consumers including students and other stakeholders. While the service does not directly investigate or address complaints, it connects people with the most appropriate organisation to resolve them.
The Hotline is an easy to use and accessible central contact point for VET students to direct complaints about the training sector - that is, complaints relating to their training at the Certificate I to IV, and Diploma and Advanced Diploma levels.
The Hotline has become a valuable tool to map trends in the VET sector and to help students who may have training issues preventing them from achieving their best educational outcome. Over 1800 calls have been received since January 2015.
The Hotline is accessible on 13 38 73 (option 4), Monday to Friday from 8:00 am to 6:00 pm nationally or via email at NTCH@education.gov.au